Despite being highly versatile, it is still user-friendly. No coding is necessary, making Ada a very simple tool to implement into your business. This flexibility makes it ideal for different businesses that may have a variety of customer support needs. In a short period of time, this chatbot has gained a reputation for its simple and customizable platform. In a world that's increasingly dominated by messaging, LivePerson's expertise in Conversational AI makes 'going conversational' at scale possible for a wide range of businesses.Īda is a chatbot platform launched in 2016. This promotes user engagement and extends a business’s reach. Over the years, LivePerson has made over a billion brand-to-consumer conversations possible. The company makes it easy for consumers to ask questions and make purchases in the messaging channels they comfortably use every day. The workspace enables brands to benchmark, monitor, and optimize marketing, sales, and customer care KPIs in real time. Pricing is determined by the scope of automation and breadth of messaging channels customers select.

These bots work together with human experts to handle all your consumer conversations within a single cloud-based workspace that is available on desktop, iOS, and Android devices.

And their intuitive point-and-click interface makes it easy to customize and build AI-powered chatbots unique to your brand’s voice and consumer needs. LivePerson offers a library of prebuilt conversation templates for multiple industries so brands don’t have to build their conversational experiences from scratch. Pre-built Conversation Templates and Low-Code Bot Building These channels include WhatsApp, Apple Business Chat, Facebook Messenger as well as businesses’ websites and mobile apps, LivePerson’s services are sutiable and can help businesses of all sizes reach more constomers. LivePerson distinguishes itself by effectively detecting consumer intents in real time and helping brands fulfill them on the most popular messaging channels, without hiring an army of agents. By processing language efficiently, these solutions help brands to design, scale, manage, and optimize their consumer conversations with an automation-first mentality. Named on Fast Company’s World’s Most Innovative Companies list in 2020, LivePerson has compiled 20+ years of chat and messaging data to create their new suite of Conversational AI solutions. LivePerson provides AI-powered messaging and chatbots to help 18,000+ brands, including many Fortune 500 companies, drive the marketing, sales, and customer care results. Any reference in this website to third party trademarks is to identify the corresponding third party goods and/or services. Product name, logo, brands, and other trademarks featured or referred to within our site are the property of their respective trademark holders.

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